Privacy Policy

Effective Date: June 12, 2026

Welcome to Zepali. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

1. About Zepali

Zepali is an e-commerce and digital services platform that allows users to:

• Purchase products online
• Manage shopping carts and orders
• Track deliveries
• Perform mobile recharges
• Pay utility bills and other supported services
• Access promotional offers and reward points

2. Information We Collect

Personal Information

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Delivery Address
• Profile Information
• Order History
• Transaction Details

Device Information

• Device Model
• Operating System
• IP Address
• App Version
• Device Identifiers
• Crash Logs and Diagnostics

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process orders and deliveries
• Provide recharge and bill payment services
• Verify transactions
• Provide customer support
• Send service-related notifications
• Improve application performance and security
• Prevent fraud and unauthorized activities
• Comply with legal obligations

4. Recharge and Bill Payment Services

Zepali integrates with trusted third-party service providers for mobile recharge, DTH recharge, electricity bill payments, and other utility services.

To process these services, certain user information may be shared with the respective service providers solely for transaction fulfillment.

5. Payment Information

Zepali does not store complete debit card, credit card, UPI PIN, banking passwords, or sensitive payment credentials on its servers.

Payments are securely processed through authorized third-party payment gateways.

6. Third-Party Services

We may use third-party services including:

• Payment Gateways
• Mobile Recharge Providers
• Bill Payment Aggregators
• Firebase Analytics
• Firebase Cloud Messaging
• Crash Reporting Services
• Hosting Providers

These providers may collect and process information according to their own privacy policies.

7. Push Notifications

We may send notifications regarding:

• Order Updates
• Delivery Status
• Recharge Status
• Bill Payment Status
• Offers and Promotions
• Account Security Alerts

You can disable notifications from your device settings.

8. Data Retention

We retain user information only as long as necessary to:

• Provide services
• Maintain transaction records
• Resolve disputes
• Meet legal and regulatory requirements

9. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. User Rights

Users may request to:

• Access their personal data
• Correct inaccurate information
• Delete their account
• Withdraw consent where applicable

11. Children's Privacy

Zepali is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Zepali Support
Email: support@zepali.net